Privacy Policy
Last Updated: July 14, 2025
1. INTRODUCTION
This Privacy Policy describes how Dreem LLC ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("you" or "User") of the https://www.dreem.one website and related services (collectively, the "Service").
We are committed to protecting your privacy and ensuring transparency about our data practices. This policy complies with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect the following personal information when you:
- Visit our website
- Create an account
- Place an order
- Contact customer service
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include:
- Name and contact information (email, phone, address)
- Payment information (processed securely through third-party processors)
- Order history and preferences
- Communication records
- Account credentials
2.2 Automatically Collected Information
We automatically collect certain information when you use our Service:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location data (general geographic location)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (if you connect your accounts)
- Payment processors
- Shipping partners
- Analytics providers
- Marketing partners
3. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
3.1 Service Provision
- Process and fulfill orders
- Provide customer support
- Manage your account
- Communicate about your orders and account
3.2 Business Operations
- Improve our products and services
- Analyze usage patterns and trends
- Conduct research and development
- Prevent fraud and enhance security
3.3 Marketing and Communications
- Send promotional emails (with your consent)
- Personalize your experience
- Provide relevant product recommendations
- Conduct surveys and gather feedback
3.4 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests
- Protect our rights and interests
- Resolve disputes
4. LEGAL BASIS FOR PROCESSING (GDPR)
We process your personal information based on:
- Contract performance (fulfilling orders, providing services)
- Legitimate interests (improving services, marketing, security)
- Consent (newsletters, cookies, marketing communications)
- Legal obligations (tax records, fraud prevention)
5. INFORMATION SHARING AND DISCLOSURE
We do not sell your personal information. We may share your information with:
5.1 Service Providers
- Payment processors
- Shipping companies
- Cloud storage providers
- Analytics services
- Customer support platforms
5.2 Business Partners
- Marketing partners (with your consent)
- Technology providers
- Professional advisors
5.3 Legal Requirements
- Government authorities when required by law
- Law enforcement agencies
- Courts and regulatory bodies
- To protect our rights and safety
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website performance
- Provide personalized content
- Enable social media features
- Deliver targeted advertising
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Cookie Types:
- Essential cookies (necessary for website operation)
- Performance cookies (analytics and optimization)
- Functional cookies (enhanced features)
- Marketing cookies (advertising and personalization)
7. DATA RETENTION
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Specific retention periods:
- Account information: Until account deletion + 7 years for legal compliance
- Order information: 7 years for tax and legal requirements
- Marketing data: Until you unsubscribe + 2 years
- Website analytics: 26 months
8. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights:
8.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
8.2 Correction and Updates
- Correct inaccurate information
- Update your preferences
8.3 Deletion
- Request deletion of your personal information
- Right to be forgotten (subject to legal exceptions)
8.4 Restriction and Objection
- Restrict processing of your information
- Object to processing based on legitimate interests
- Opt-out of marketing communications
8.5 Consent Withdrawal
- Withdraw consent for processing
- Unsubscribe from communications
To exercise these rights, contact us at privacy@dreem.one
9. DATA SECURITY
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
10. INTERNATIONAL DATA TRANSFERS
If you are located outside the United States, your information may be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Certification schemes
11. CHILDREN'S PRIVACY
Our Service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
13. CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination
We do not sell personal information as defined by the CCPA.
14. UPDATES TO THIS POLICY
We may update this privacy policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications
- Displaying prominent notices
Your continued use of our Service after changes constitutes acceptance of the updated policy.
15. CONTACT INFORMATION
For questions about this privacy policy or our data practices, contact us:
Dreem LLC
Email: connect@dreem.one
Website: https://www.dreem.one
Data Protection Officer (if applicable): privacy@dreem.one
For EU residents: You have the right to lodge a complaint with your local data protection authority.
16. SPECIFIC DISCLOSURES
16.1 Google Analytics
We use Google Analytics to analyze website usage. Google's privacy policy: https://policies.google.com/privacy
16.2 Social Media Plugins
Our website may include social media features. These features may collect your IP address and set cookies. Your interactions are governed by the privacy policy of the respective social media company.
16.3 Email Marketing
We use third-party email service providers. You can unsubscribe at any time using the link in our emails.
This privacy policy is effective as of July 14, 2025.