Refund policy
30-Day Satisfaction Guarantee
We want you to love your Dreem accessories! If you're not completely satisfied, you can return your purchase within 30 days of delivery for a full refund.
Easy Return Process
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Email us at connect@dreem.one with your order number
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We’ll provide you with the return instructions and shipping address
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Ship your item back using your preferred carrier (return shipping costs are the responsibility of the customer)
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Receive your refund within 5–7 business days after we receive your return
Return Requirements
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Items must be unused and in original condition
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Original packaging required
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Receipt or proof of purchase needed
Exchanges
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Defective item? We’ll replace it immediately at no cost to you.
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Size or color changes? Simply return your original item (return shipping at your expense) and place a new order.
Questions?
Our customer service team is here to help! Contact us at connect@dreem.one and we'll make it right.